Cancellation Policy

Growing Words, Consultancy, Coaching

If the Customer is unable to attend the workshop or scheduled coaching/consultation session and provides at least 5 days written notice, a full refund will be provided within 10 business days.

If the Supplier is unable to attend the workshop or scheduled coaching/consultation session and provides at least 5 days written notice, a full refund will be provided within 10 business days OR the Customer can opt to attend a rescheduled event in the future.

If the Customer is unable to attend the scheduled workshop or coaching session with at least 48 hours’ notice, a 50% refund will be given within 10 business days. 

If the Customer is unable to attend the scheduled workshop or coaching session with less than 48 hours’ notice, no refund will be given.  However, there may be credit provided for the Customer to attend a future event or reschedule the coaching session.

If the Supplier is unable to attend the workshop or scheduled coaching/consultation session and provides less than 48 hours’ notice, a full refund will be provided within 10 business days OR the Customer can opt to attend a future reschedule of the event.

 

Customer: Early Childhood Educator, Speech Pathologist (End User). The person who purchased the product.

Supplier: Words To Grow Pty Ltd, its employees, subcontractors or agents.

 

 

Speech Pathology Assessment & Therapy

Cancellation/Reschedule: If you need to cancel or reschedule your appointment you must provide at least 24 hours’ notice. Failure to do so will result in a cancellation fee of 50%. If you do not attend a scheduled appointment without notifying Words To Grow of your cancellation, you will be charged the full fee of the service. Any cancellation fees must be paid by you before your next appointment. Cancelling three times or more within 10 appointments may result in your scheduled appointment reallocated to another client on the wait list.

Refunds: To the extent permitted by law we do not offer refunds of any kind.

Customer: Parents, Caregiver, Legal Guardian, The person who purchased the product.

Supplier: Words To Grow Pty Ltd, its employees, subcontractors or agents.

 

Need help?

Contact us at hello@wordstogrow.com.au for questions related to cancellations.

 

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